Classic Booking Conditions

Our commitment to you

1. Provision of your holiday
   We will arrange for the provision to you of the services which make up the inclusive holiday as confirmed to you. These services will be provided either directly by us or by independently contracted suppliers. When you, or your travel agent ask for your holiday booking to be confirmed, we allocate your chosen holiday to you and give confirmation of the booking at that moment. It is then that a firm contract exists between you and Classic Collection Holidays Limited (Registered in England no. 1512421) on the basis of our brochure and web site. This also acts as your acceptance of our booking conditions and your holiday is secured from that moment. We will later send you or your travel agent a holiday confirmation invoice verifying the details and prices of the holiday that you have already booked, which in most cases will have been confirmed by telephone. All holidays and offers advertised on this web site and in our brochures are subject to availability.
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2. Your holiday price
   1. When you book Prices shown on this web site are based on our brochure and reflect costs that were available and correct at the time of printing (Summer 2007 printed 30 November 2006 and Winter 06/7 printed 30 June 2006) and include a £15 per person standard brochure reduction. Costs include fuel/oil prices and, during the current time of uncertainty where fuel/oil prices continually fluctuate, we have based our holiday prices on the information available to us at the time of printing. However, we do reserve the right to amend our selling prices (up or down) as and when new and revised fuel supplements are notified to us. Prices in this brochure include British Airways (or British Airways' franchise partner GB Airways) tour operator rates or other airline tour operator rates that were applicable and available at the time of going to press. These tour operator rates will generally be available for the validity of this brochure, although occasionally during periods of excess demand, when the relevant class is unavailable, we will book the next available fare class which may result in you paying a higher price than that promoted on this web site or in our brochure. In any event, once you have confirmed your holiday booking, the price is protected subject to clause 2D of these booking conditions.
   2. VAT & Exchange rates All prices include VAT on all holidays (VAT no: 503 9447 49) and are based on the following exchange rates. For holidays departing from 1 November 2007 to 30 April 2008: Euro 1.4866, US Dollar 1.9034, Cyprus Pounds 0.8564, Moroccan Dirham 16.4569 and Maltese Lira 0.6382. Prices are based on the FTO base date of 1 September 2006 with exchange rates as published in the Financial Times under the section FT Guide to World Currencies on 4 September 2006. For holidays departing from 1 May to 31 October 2008: Euro 1.4761, US Dollar 1.9443, Cyprus Pounds 0.8522, Moroccan Dirham 16.4491 and Maltese Lira 0.6337. Prices are based on the FTO base date of 2 March 2007 with exchange rates as published in the Financial Times under the section FT Guide to World Currencies on 5 March 2007.
      Notes:
      1. these rates are not comparable with note or tourist rates which are sometimes quoted in national newspapers.
      2. hotel costs, transfers, resort representation, excursions, local taxes and part of the flight cost are typically paid in the currency of your holiday destination country. Aviation fuel is paid in US Dollars. All of these costs are affected by changes in the cost of buying foreign currency, as per exchange rates listed above. We reserve the right to increase our prices in accordance with these booking conditions.
   3. Price Promise If you can find the same flight inclusive holiday at a cheaper price at the time that you book, we undertake to match the price and will give an additional £10 per adult saving off any competitor's price. In order to take advantage of our Price Promise, the component parts of the relevant holiday must be identical and we reserve the right to request confirmation in writing of the relevant competitor's holiday price. Our Price Promise cannot be actioned retrospectively after a booking has been made, and it is only available on new bookings made during the validity of this brochure. Unfortunately we cannot always match prices where we believe our competitors have made a pricing error or where they are offering the holiday arrangements at a price below their operating costs. If a competitor's price is greater than £150 per adult and/or £50 per child below our price, we deem one of these two scenarios to be true and will not honour our Price Promise.
   4. Surcharges (after booking) Once you have booked, the price of your holiday travel arrangements may be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the tour operator or organiser, and also in respect of government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, and any amendment charges, will be absorbed or retained. For larger variations, this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1 per person together with an amount to cover agent's commission. In the unlikely event that this means that you have to pay an increase of more than 10% of the price of your holiday travel arrangements, you may cancel your booking and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
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3. If your booking is changed
   It is unlikely that your booking will have to be changed, but we do plan the arrangements many months in advance, therefore we reserve the right to do so at any time. Most of these changes are very minor, but where they are major, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. A major change is one that is made to a major part of your holiday arrangements before departure, such as a change of your departure airport (except between London airports), resort area or time of departure or return by more than twelve hours, or offering accommodation with a lower category rating. If we have to make a major change you have the choice of the following: A accepting the changed arrangements as notified to you, B purchasing another available holiday from us, or C cancelling your holiday and receiving a full refund of all monies paid. Additionally, if we make a major change after you have paid the full balance of your holiday and you accept A, B or C you will be entitled to compensation on the scale shown below.
   

   Period before scheduled departure within which a major change is notified to you or your travel agent:	Compensation per adult
   More than 56 days	Nil
   43-56 days	£20
   29-42 days	£30
   15-28 days	£40
   0-14 days	£50

   Important note
   Compensation payments do not apply to changes caused by reason of war or threat of war, riot, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, or other circumstances that may amount to force majeure.
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4. If your holiday is cancelled
   We reserve the right in any circumstance to cancel your holiday and, in this event, we will return to you all money you have paid us or will offer you an alternative holiday of comparable standard to purchase. In no case, except for those beyond our control, will your holiday be cancelled after the balance is paid and in such cases compensation will be paid per clause 3.
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5. What happens to complaints
   Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website www.abta.com.
   The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and statement of claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
   For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires agreement from us for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request from www.abta.com.
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6. Our responsibility for your holiday
   We accept responsibility for ensuring that all component parts of the inclusive holiday, limited to items included on confirmation invoice are supplied to you as described in this brochure and to a reasonable standard. If any such part is not provided to your satisfaction due to the fault of our employees, agents, or suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your holiday (see Important note in paragraph 3 above). Our liability in this respect is limited to a maximum of three times the value of the holiday. We must ask you however, to be patient and understanding in the event of unforeseen alterations to your holiday made by our suppliers over whom we have no direct control.
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7. Personal Injury (whilst participating in arrangements made by us)
   We have taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays which are advertised in this brochure and that the suppliers of the various services which will be provided to you as part of the inclusive holiday are efficient, safe and reputable businesses, and that they comply with the local and national laws and regulations of the country in which they provide those services. We have no direct control over the provision of services to customers by suppliers. However, subject to the Notes below, we will pay to our customers the equivalent of such damages as they would be entitled to receive under English law in an English Court for any personal injury to the customer, including illness or death, caused by the negligence, as understood in English Law, of the servants or agents of ourselves or of any of our suppliers contracted or sub-contracted by us to provide any part of the arrangements for your holiday as described in this brochure. With regard to any relevant international convention for example, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail, and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage, we are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. Copies of these can be made available on request.
   
   Air Passenger Rights
   Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in paragraph 3. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk
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8. Personal Injury (Unconnected with travel arrangements made by us)
   If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your holiday arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs or benefits received, under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000. Under your travel insurance cover, you must make an insurance claim under the legal expenses section in respect of any legal fees incurred abroad for that purpose.
   
   Notes in respect of paragraphs 7 & 8
   Notes in respect of paragraphs 7 & 8 We would request that you (a) notify us of any claim for personal injury within 2 months of your return from holiday; (b) assign to Classic Collection Holidays any rights against a supplier or any other person or party you may have relating to the claim; and (c) agree to co-operate fully with us should our insurers wish to enforce those rights. This assignment is necessary to enable us to try to recover from suppliers any compensation paid to customers and associated costs as a result of personal injury to customers caused by the negligence of those suppliers. It is not our wish to profit from such assignment, and in the unlikely event of our recovering more than such compensation and costs, any excess will be paid to the injured customers.
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Your commitment to Classic Collection Holidays

1. Your holiday contract
   As soon as your holiday booking is confirmed, you must sign a booking form accepting our booking conditions. Your contract is made on the terms of these booking conditions which are governed by English law and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Any disputes arising will be heard in the English Courts unless you prefer the courts of Scotland or Northern Ireland.
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2. Payment for the holiday
   You pay a deposit of £150 per person (or 10% of total cost if greater, or an agreed sum to cover costs where flight seats are purchased at time of booking) when you book. This is your commitment until 8 weeks before departure when your final balance is due. You must pay the balance at least 8 weeks before departure. For bookings within 8 weeks to departure, full payment is required at time of booking. If payment is not received as above, we reserve the right to treat your booking as cancelled and your deposit/s would be forfeited. If you pay money for your holiday to an ABTA travel agent, they will hold that money as our agent from the time they receive it until they pay the money to us.
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3. If you change your booking
   If you want to change any details of your booking (eg transfer to a different holiday, departure date or airport), we will do our best to help as soon as we receive your request in writing. We charge an amendment fee of £25 per person named on the booking form for each detail of the booking changed and, in addition to the amendment fee, we will charge for any additional costs we incur in making the amendment/s. Please note that it is highly likely that amendment costs will increase the closer the change is made to your departure date.
   IMPORTANT
   Some travel arrangements (eg flight tickets purchased specifically from certain airlines and certain hotel bookings) may not be refundable or transferable after a reservation has been made and any alteration request may incur a cancellation charge of up to 100% of that particular part of the holiday arrangements.
   Where the price varies depending on the number of persons travelling and the numbers are amended, the price will be recharged on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation is not a cancellation charge and will not normally be covered by your chosen insurance. A separate cancellation charge will be levied in respect of bookings cancelled in accordance with paragraph 4 below. A new confirmation invoice will be issued as appropriate on which the cancellation charges will be shown.
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4. If you cancel your booking
   You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid if in writing and signed by the person who signed the booking form. Your written instructions should go either to the travel agent you booked with, asking them to notify us immediately, or if you booked direct, to our address. To compensate us for the expense of processing your booking, payment of cancellation fees are on the scale shown. The amount payable (by whomever signed the booking form) depends on when we receive your written instructions.
   

   Period before scheduled departure within which written holiday instructions are received by us	Amount of cancellation charge (shown as a % of total price)
   More than 56 days	Deposit/initial payment
   43-56 days	30% or deposit if greater
   29-42 days	50% or deposit if greater
   15-28 days	70% or deposit if greater
   8-14 days	90% or deposit if greater
   7 days to departure date or after	100%

   NB. You may make a claim if your cancellation falls within the terms of your travel insurance policy.
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5. If you have a complaint
   If you have a complaint about your holiday please refer the matter to the supplier immediately (airline, hotel, car hire etc). If further assistance is required our agent/representative in resort should be contacted. Matters can most easily be resolved for you on the spot, when the supplier can see and understand the exact nature of any problems you have. It is unreasonable to take no action whilst on holiday, then complain afterwards. In the unlikely event that matters cannot be resolved to your satisfaction our agent/representative will ask you to record details on a holiday report form of which you will be given a copy, and you must then follow up your report by writing to our Customer Services Department within 28 days of returning from resort.
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6. Holiday participation
   We reserve the right to decline to accept or retain any person as a customer if their conduct is disruptive and affects the enjoyment of other holidaymakers, and we shall be under no liability for any extra costs incurred by such a person as a result of our doing so. Aircraft captains are legally entitled to deny boarding to any passenger presenting themselves at the aircraft who, at the captain's absolute discretion, are unacceptably under the influence of alcohol or drugs. Any passenger who is denied boarding on the outbound flight for that reason, shall be deemed to have given notice of cancellation of his/her booking at that moment, and cancellation charges will apply in accordance with paragraph 4.
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7. Your accommodation
   The accommodation provided is only for the use of passengers shown on the confirmation invoice as confirmed by us; subletting, sharing or assignment is prohibited.
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8. Your travel ticket conditions
   When you travel with an air or sea carrier, their conditions of carriage apply, some of which limit liability. These conditions are often the subject of international agreements between countries, and copies of the conditions which apply are available for inspection at the travel agent where you book your holiday.
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9. Data Protection Act
   Classic Collection Holidays is registered under the Data Protection Act 1998 and will deal with all personal data you provide to us in accordance therewith. It is necessary for us to pass on your personal data to airlines, hotels, transportation companies, insurers and other agents in order to arrange the holiday you require. By making a booking or a booking enquiry with Classic Collection Holidays you have consented to allow the passing on of such data as we determine necessary for that purpose. Under the Data Protection Act, you have the right to inspect any relvant personal information held by us.
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How to Book

Holiday Advice
If you would like help or advice before making your choice please do not hesitate to ask. Our experienced team can give you the name of our appointed travel agent in your area and will help you choose a suitable holiday and make a reservation on your behalf. When the booking has been made we will handle all communications and advise on any matters concerning your holiday. Our reservations centre is open Monday to Thursday 9am-8pm, Friday 9am-7pm, Saturday 9am-5.30pm and Sunday 10am-5pm. Tel: 0800 008 7299.

Booking with a Travel Agent
If you book with a travel agent, they will check the details and availability of the holiday with us. If you accept these as satisfactory a formal contract will exist between you and Classic Collection Holidays. You must sign the completed booking form and pay the appropriate initial payment or, if within 8 weeks of departure, the full holiday price. The booking form and payment must reach us within four working days of the booking being confirmed. We reserve the right to cancel the booking and apply full cancellation charges if booking form and payment are not received within this time.

Making Your Own Booking
If you make your own booking direct with us it is essential that we check the availability of your holiday before you complete the booking form. We will discuss and confirm the details of the holiday with you and, if you accept these as satisfactory, a formal contract will exist between you and Classic Collection Holidays and your credit card details will be taken at that time. You must then sign the completed booking form and pay the appropriate initial payment or, if within 8 weeks of departure, the full holiday price. The booking form and payment must reach us within four working days of the booking being confirmed. We reserve the right to cancel the booking and apply full cancellation charges if booking form and payment are not received within this time.

Special Requests
If you have any special requests for your holiday accommodation (such as adjoining rooms etc) please write these in the Special Requests section on the booking form. We will be pleased to advise the property management or carrier of your requirements, however, we cannot guarantee that these will be met. If any additional local costs are involved, payments should be made direct to the supplier.

Disabilities/Mobility Difficulties
If you have a disability or mobility difficulties a Special Needs Checklist must be completed before your booking is confirmed. It may also be helpful to obtain information on suitability of property/destination direct from Tourism for All. Tel: 0845 124 9971/73

Late Bookings
It is always advisable to book well in advance to ensure you get the best holiday choice. You may however book a holiday through our late booking service. For bookings made within 8 weeks of departure you will be required to pay the full balance of your holiday. Should you subsequently have to cancel your booking, our normal cancellation charges will apply. Flight seats and accommodation cannot normally be held until a booking form is received by fax. Please note that bookings made within 14 days of departure may incur a late booking fee to cover increased administration costs.

Suggestions and/or Recommendations
Suggestions and/or recommendations can be made by our team however the final decision as to hotel/resort suitability is ultimately your choice and we cannot be held liable for our suggestions and/or recommendations.

Classic Holiday Information

Passports and Visas
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. A full ten year passport is required for travel to all destinations for British Citizens and it is recommended that your passport is valid for six months from your return date to UK. Generally all children now require their own passport. Check with UK Passport Agency, tel: 0870 521 0410 or visit www.passport.gov.uk. Holders of non-British Citizen passports are STRONGLY advised to check with the relevant consulate to clarify if a visa is required.

IMPORTANT: Name and initials on flight tickets must match passport.
UK PASSPORTS If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this.
TRAVEL VIA THE USA If your holiday includes a visit to, or travel via, the USA, you must hold a machine readable passport, or a USA visa will be required. Non-British Citizens will need to contact the US Consulate in London tel 0207 499 9000.
TRAVEL ADVICE (before you travel) The Foreign and Commonwealth Office (telephone: 0845 850 2829) provides information covering all aspects of travel overseas. You may find their website useful www.fco.gov.uk/knowbeforeyougo

Vaccinations & Health Requirements
In certain countries, it is wise and sometimes obligatory to have certain vaccinations. As regulations frequently change, you should check with your travel agent or the Department of Health for up-to-date information. Should you require any vaccinations, we suggest that you contact your doctor.

Brochure & Web Site Accuracy
All the facts in this brochures and on this web site about hotels and resorts are checked and re-checked for accuracy by our marketing department in the UK, by our resort staff, and wherever possible the hoteliers. However, it is still possible - in early and late season in particular - that hoteliers may decide to change their facilities (e.g. a pool may be empty for cleaning or public rooms closed for redecoration), which will then be temporarily or permanently unavailable. Hotels which are open all year will require maintenance and redecoration periodically. Such events are regrettably beyond our control. However, when we are told of these or any other significant changes, we will inform you or your travel agent at the time of booking or, if you have already booked your holiday, you will be contacted as soon as reasonably possible if there is time before your departure.
Summer Brochure publication: November 2007.
Brochure/web site validity: Prices are valid for departures from 12 March 2008 - 31 October 2008 or until publication of any revised edition or web site content, or you are notified otherwise by your travel agent or our reservations staff.
Winter Brochure publication: 1 June 2007.
Brochure/web site validity: Prices are valid for departures from 1 November 2007 - 30 April 2008 or until publication of any revised edition or web site content, or you are notified otherwise by your travel agent or our reservations staff.

Flights
Classic Collection Holidays recommends scheduled flights, normally reducing the chance of delays or cancellations. However, in the unlikely event of any flight delay we will seek to ensure that the carrier provides adequate information, and subject to the length of the delay, that the airline provides complimentary light refreshments (after three hours), and a main meal (after six hours). Where necessary, delayed passengers will be offered overnight accommodation.

Hotel Brochures/Leaflets
We are happy to distribute hotel brochures/leaflets and to advise hotel website addresses, but we cannot accept responsibility for the accuracy of information and photography therein.

Hotel Classifications
The term 'Hotel' is used in general throughout the brochure although a property may in fact be classed as a Residencial, Estalagem, Albergaria, Pousada, Riad or similar. The official star rating shown in each description has been granted by the relevant Tourist Authorities.
Single rooms a supplement is invariably payable for single rooms. The supplement is normally for the convenience of having a room to yourself, and location/facilities may be inferior to that of a twin room.
Family rooms - please note that although some hotels have rooms they describe as family rooms or twin rooms that will take an extra bed, the extra bed or beds could be of a folding or convertible sofa type; beds for children may not be full size single beds. Also floor and cupboard space will be reduced.
Side ocean/sea view rooms - typically offer a lateral or partial view of the ocean/sea.
Ocean/sea facing rooms - these rooms face towards the ocean/sea, but views of the ocean/sea may be restricted.
Double rooms - may have twin beds and twin rooms may have one double bed.
Junior suites - have a sitting area and suites may have a sitting area or separate sitting room.

ON REQUEST Normally any room upgrade supplement prices are detailed on the hotel description pages, but occasionally you may see the phrase 'on request'. This means that we will have to contact the hotel for up-to-date prices and we are happy to this on your behalf.

Hotel Facilities
Hotel facilities will usually incur a charge unless otherwise stated in the hotel description: e.g. sun loungers, tennis, squash, table tennis, mini-golf, pool table, watersports, entry to disco/nightclub, use of fitness/leisure equipment and facilities, a la carte meals, cots and safe deposit boxes. Balconies are normally provided at a supplement and can be either a balcony or terrace. Satellite TV may be Cable TV and vice versa.

Health & Safety
All properties are regularly checked for compliance in respect of local regulations. Caution must be taken particularly with regard to fire safety, swimming pools, balconies, lifts etc where compliance may not be to British Standard.

Resort Development
There are many areas of development in progress and it should be understood, at certain times of the year, that the work involved will result in building work being in evidence. We cannot forewarn you of all developments, however if the work taking place, either through noise or other inconvenience, is felt by us to affect your overall holiday enjoyment we will supply all such information via your travel agent or direct to you. Many of our resorts are in popular holiday destinations which invariablywill have busy road networks so you may encounter some traffic disturbance.

Nights and Meals in Your Hotel
The number of nights stated on every price panel refers to the number of nights accommodation reserved for you in your hotel. Some holiday flights are night flights and arrive in the early hours of the morning. On arrival, your accommodation is immediately available as it has been reserved for the whole night, and this will count as one of your holiday nights. Those who have booked half or full board may lose a meal due to their time of arrival or departure from their hotel. This has been reflected in calculating the price of holidays affected. On the last day of your holiday, it is standard practice to be asked to check out of your room in the morning, but courtesy rooms will normally be available. On arrival at hotels, check-in time is normally 4pm and check-out time normally 12 noon. Most hotels can provide luggage storage and changing room facilities if you arrive earlier or stay later than the check-in, check-out times.
NB We do not recommend half board option for your first night if your flight arrives late evening.

Meal Arrangements
Some hotels offer certain meals or courses as a buffet. Occasionally an hotelier decides to change the service either to buffet style or back to traditional waiter service after we have printed the brochure. If this happens we will inform you when you book, or if you have already booked, you will be contacted as soon as is reasonably possible if there is time before your departure. Full board consists of breakfast (usually continental), lunch and dinner, half board is breakfast and dinner. Half board or full board arrangements, as indicated in the hotel descriptions are generally served in the main dining room and are based on a standard table d'hote menu only, although this normally includes some choice of dishes. However, a full a la carte menu is available at extra cost in most of our hotels. Please note when half board is offered as a la carte, exclusions (lobster, prawns etc) may be available for a supplement locally.

Children
To take advantage of children's prices, a child must normally be aged 2-11 years at the date of return and must share a room with two adults or full fare paying passengers. Children paying child prices can benefit from reduced half board supplements (when booking same board basis as adults) and will not normally be charged room supplements although if these are payable, relevant prices will be advised at the time of booking. Child prices are normally applicable to the first child (except in certain circumstances where a second child shares the room) and subsequent children will be charged as full fare paying passengers including relevant room and half board supplements. Please note that the age and date of birth of children on the date of return from holiday must be advised on the booking form.

Infants
We make a charge for infants (under 2 years at date of return) to cover administration costs. Additional charges may be levied for certain flights, inter-island connections or use of a business class cabin. Hotels will charge locally for food and a cot. Please note that the regulations applied to the manufacture of cots in some European countries are not as high as those in the UK and may not therefore conform to British Safety Standards. Please note that the age of infants on the date of return from holiday must be advised on the booking form.

Babysitting
At many properties arrangements can be made for babysitting. The standard of this service varies. It is not usual for the Sitter to remain in the room with the child. If you wish to use this service, you must arrange and pay for it locally with the Sitter, who is frequently a member of the staff and not qualified in child care.

Representation
Due to the specialist nature of our programme, it is not always practical to visit our guests in hotels particularly where multi-centres, island hopping or fly-drive holidays are booked, and telephone contact numbers will be given to you on arrival. Our resort representative/agent will normally make contact within 24 hours of arrival to make sure everything is in order. Should you encounter any difficulties during your stay, we would ask you to contact your Hotel Manager in the first instance and if further assistance is required our resort representative will endeavour to resolve the situation to the best of their ability. Departure details will be advised on arrival in resort.

Travel Documentation
Flight tickets and holiday itinerary are dispatched approximately 10 days prior to departure. Late bookings may require ticket on departure (TOD) and a small charge may apply.

Staff Training
Telephone calls may be monitored and/or recorded for staff training purposes.

What Your Holiday Price Includes

1. Return flights between the UK and overseas airport (where applicable)
2. Luggage allowance as specified on your airline documentation
3. Transport between the foreign airport and your hotel as detailed in our confirmation of booking
4. Accommodation as detailed in our confirmation of booking
5. Meals according to the type of holiday you have booked
6. The service of our representative or local office/agent
7. Egyptian entry visa for British Citizen Passport holders

Unused Services
Kindly note that refunds are not available for services provided, but not utilised.

What Your Holiday Price Excludes

1. Transport between your home and departure point
2. Holiday insurance (condition of booking)
3. Meals and refreshments en route, except those served on aircraft, or specified as included
4. Optional excursions
5. Cost of passports and visas where necessary
6. Porterage and gratuities
7. Flight and room supplements where applicable
8. Cots and infant charges
9. Excess baggage including golf clubs etc