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How can I order a Classic holiday brochure?

To order a brochure, click here, call Classic on freephone 0800 047 1066 or contact your local independent travel agent.

How do I book?

Either call our expert reservations team on freephone 0800 047 1066 or contact your local independent travel agent.

Is it better to book early or late to secure a good deal?

As we tailor-make each holiday, we will always get the best possible price for you at the time you book and our price promise guarantees that we’ll match the price of any other operator offering the same holidays. Early booking offers are available for many hotels and no frills flights are often cheaper a long way ahead, although late hotel offers are often available at the last minute, and flight prices are completely dependent upon availability! There’s no right or wrong time to book, although if you’re travelling at peak holiday times, you should endeavour to book as early as possible.

What is included in my holiday?

Normally our holidays include flights from your chosen local airport, private transfers in resort, your hotel accommodation and the services of our representative or local agent.  As we tailor-make all our holidays, we are also able to book accommodation only holidays or holidays without flights, and we can easily include car hire if you prefer.

Which airlines does Classic fly with?

We tailor-make all our holidays and include any scheduled, charter or no frills flights from your preferred airport. There’s a plethora of flights from London, Manchester and Glasgow; you simply choose which day and time you’d like to travel. Flying from local regional airports may limit your choice of airlines and timings, but we are happy to book whichever suits you best. And of course, for those who expect the utmost in privacy and luxury, we can always book a private jet.  Because all airlines have different procedures with regards to tickets, luggage allowances, cabin upgrades, extra leg-room seats, meals etc, our administration team will advise you regarding your chosen airline. Please ask our call centre team about specific airline procedures when you book, or if you have any queries once your booking has been confirmed, simply call freephone 0800 008 7289 to speak to our administrative team.

Should I book bed and breakfast, half board or all-inclusive?

Most hotels offer the option of a flexible dining programme so that you can pre-book any number of nights on half or full board when you confirm your holiday. This means that you can pay in the UK and decide when you arrive, which evenings you wish to eat at the hotel. Additionally some hotels, especially in Egypt, offer an all-inclusive option, simply ask our reservations team for dining option details.

Are Classic holidays suitable for children and infants?

Many of our chosen hotels run children’s clubs during peak holiday periods and offer playrooms, separate pools and babysitting services. Most hotels offer good reductions for young children sharing their parents’ room, and some even offer good reductions for two or more children in a separate or interconnecting rooms. Normally children aged up to 11 years of age are eligible for discounts and some hotels offer reductions to young adults aged up to 17 years.  Our brochures give further details and our reservations team are happy to advise.  If you require child seats, booster seats or cots, please speak to a member of our administration team on freephone 0800 008 7289.

Can I book interconnecting rooms?

Yes, we can confirm interconnecting rooms or suites at the majority of our hotels, and can advise you of our best family hotels.

Can I book a single room?

It’s easy to book a single room or a double room for sole occupancy, normally both carry a supplement although some hotels offer special reductions for singles at certain times of the year.

How do I upgrade to a superior room, junior suite or suite?

Junior suites normally include a sitting area and suites generally have a separate lounge. Simply let our reservations team know which type of room or suite you’d like to book, or if you’d like to upgrade once your booking has been confirmed, simply contact our administration team on freephone 0800 008 7289 and they’ll be happy to confirm availability and upgrade supplement.

What is the difference between a sea facing and sea view room?

Ocean or sea facing rooms will face the sea but will normally be on lower floors and views of the sea may be obscured through gardens or trees. Side sea view rooms offer a restricted view of the ocean.

Can I make a special request or ask for special assistance?

Special requests such as interconnecting rooms, dietary requirements etc, should be discussed with our reservations team and detailed on your booking form. If you have a disability or suffer mobility difficulties, please complete our Special Needs Checklist so that we can request special assistance where relevant.  You may wish to research the suitability of your chosen property with Tourism for All on 0845 124 9971 / 73 www.tourismforall.org.uk

How do I amend my booking?

Once your booking has been confirmed, please call our administration team on freephone 0800 008 7289 to if you wish to make any changes or amendments including cancellations, date changes, accommodation upgrades etc.

What sort of travel insurance should I buy?

It is a condition of booking with us that you have adequate travel insurance. There are many organisations online, in supermarkets, or via insurance brokers who specialise in travel insurance and we suggest that you contact these specialists to get the best cover for your holiday.

When will I receive my tickets?

Once we have confirmed your booking, we will send you a confirmation invoice. Your flight tickets, including e-ticket information, and travel documentation, plus a complimentary guide book, will be sent to you approximately 10 days before your departure date.

What is the procedure for a ticket on departure (TOD)?

If you need to collect a TOD or ticket on departure, this normally means that you simply have to go to a specific airline desk at the airport to collect your tickets before you check in for your flight. As all airlines and airport differ in their procedures, we will confirm specific details to you in your travel documentation

What is the luggage allowance on my flight?  Can I take sports equipment?

Luggage allowances vary from airline to airline, and you should contact our administration team on freephone 0800 008 7289 for details.

I’ve booked my wedding with Classic, how can my dress be transported?

Our weddings and groups department, telephone 01903 836614 will be able to help with all queries about your big day.

Can I book an executive lounge at my UK and/or overseas airport?

For that extra bit of exclusivity and comfort at UK and overseas airports, simply call our reservations team on freephone 0800 047 1066 or click lounge pass to book.

How do I book airport car parking, chauffeur services or a UK airport hotel?

So that your holiday can start from the moment that you leave home, our travel partners FHR offer a choice of airport hotels, car parks and chauffeur services in the UK. Simply contact us for details.

Do I need a 10-year Passport to travel?

For British Citizens, a full ten-year passport is required for travel to all our destinations and we recommend that your passport is valid for six months from your return date to the UK. Generally, children under 16 must hold their own five-year passport. Contact the UK Passport Agency 0870 521 0410 or https://www.gov.uk/browse/abroad/passports for details. For British Passport holders travelling to Turkey a full ten-year passport is required which must be valid for a minimum period of 60 days from the date of expiry of your visitor visa. British Passport holders must have a blank page in their passport for a visa stamp and will be refused entry to Turkey if their passport does not have a blank page for the entry/exit stamps.

Do I need a visa?

British Passport holders do not normally require visas to visit Classic destinations although for customers travelling to Egypt, we automatically include a visa and on arrival you will be met by our local representative who will deal with all necessary visa administration on your behalf. All visitors to Egypt must hold a current passport with at least 6 months validation beyond the departure date from Egypt. We can only include visas for British Citizen passport holders, non British Citizen passport holders should check their visa requirements with the Egyptian Consulate in London (0207 2359 777 ext 29) prior to travelling.

Additionally, British Passport holders travelling to Bermuda via the United States must a) hold a machine readable passport and b) will need to register with the US government (ESTA) at least 72 hours in advance of travel. Register free at https://esta.cbp.dhs.gov/esta/ If you are travelling to, or via, the US and do not have a machine readable passport you will need a visa from the US Consulate telephone 0207 499 9000. Non British Citizens will need to contact the US Consulate for entry and visa details.

British Citizens visiting Turkey are required to purchase an entry visa via the Turkish Government website; www.evisa.gov.tr E-visas can only be purchased on-line from 90 days prior to travel and are currently charged at 20 USD per person (including children and infants). Visas will be valid for 180 days from the first date of entry although any one stay must not exceed 90 days. The visa information required must match that on your passport and we strongly recommend customers read all relevant information on this website prior to making their application. British Citizens are required to hold a full ten-year passport which is valid for at least 60 days from the date of expiry of the visitor visa.

Non British nationals should check their visa requirements on the website above or contact the Turkish Consulate Call Centre for the UK: +44 (0)20 3608 8090. Visitors arriving in Turkey without an e-Visa will be able to obtain them via interactive kiosks located at Turkish airports until 31 December 2014. For departures from 1st January 2015 it will be compulsory to obtain an e-visa prior to travel.

Do I need to have any vaccinations before I travel?

In some countries it is wise and sometimes obligatory to have certain vaccinations. As regulations frequently change you should check with your GP’s surgery or http://www.nathnac.org/travel/ for up to date information.

How can I contact the Foreign & Commonwealth Office (FCO)?

For up to date overseas travel advice for the destination you are visiting see the Foreign and Commonwealth Office (FC0) website at

What time can I check in to my hotel?

Check in time is normally 4pm and check out 12 noon although most hotels can provide luggage storage and changing room facilities if you arrive earlier or stay later and you may be able to pay locally for a late check out: simply contact your hotel reception for availability.

What are Classic’s terms and conditions?

Please see our brochures or click here to see the terms of our booking conditions.

Can I be sure that Classic hotels adhere to safety standards?

All our properties are checked regularly for compliance in respect of local regulations. However, guests must exercise caution particularly with regard to fire safety, swimming pools, balconies, lifts etc, where compliance may not be equal to British standards.

Can I check if building work is going on in my chosen resort?

As with all holiday resorts, development may be in progress and if we feel that the work will affect you, we will, wherever possible, let you know before you travel. Many of our resorts are in popular holiday destinations which invariably have busy road networks so you may encounter some traffic disturbance especially during peak season.

What should I do if I have a problem whilst on holiday?

All Classic customers will be given resort contact numbers and our resort representative or local agent will normally make contact within 24 hours of your arrival to ensure that everything is in order. Should you encounter any difficulties during your stay, please contact your hotel manager in the first instance, and if further assistance is required, please contact our resort manager or local agent. Our 24-hour duty office is manned in the UK for emergencies. Emergency telephone 07792 396667 (International from abroad ++ 44 7992 396667)
 

How can I let you know that I’ve enjoyed my Classic holiday?

More than 97% of our customers would recommend us to friends and family and would choose to travel with us again. If you’ve travelled recently on a Classic holiday and would like to post your own comments, please click here bearing in mind that we reserve the right to proof and edit your comments. Or complete the questionnaire that you received at the end of your holiday. Feedback, whether critical or complimentary is invaluable to us, to help us further improve our holidays, so please do let us know your thoughts.

Who can I contact about this website?

All facts on this website and in our brochures are checked for accuracy by our staff and our hoteliers although it is feasible, especially in low season, that facilities in resorts or hotels may change or be unavailable. Please alert our reservations team at the time of booking if a particular facility is important to you.  If you if you wish to make a comment about this website, please email tim.phillips@classic-collection.co.uk

For any other queries not listed here

If you would like to know more about any of our holidays, please contact our call centre on freephone 0800 047 1066. If your holiday has already been confirmed, please contact our administration team on 0800 008 7289. Alternatively, please see the contact us section of this website for details of other departments.

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Travel & Health advice

For the latest advice from the UK Foreign & Commonwealth Office about travel to, and within, your chosen destination, please visit www.gov.uk/foreign-travel-advice noting that, as advice can change, it is important to check regularly for the latest information.

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